Free Sitewide Shipping On All Orders

FAQ

CARE INSTRUCTIONS:
Easy & care-free! Toss your bed in the wash on cold & tumble dry separately at a low temperature. They come out like new!
RETURN POLICY:
We know you’re going to love all things from FurryFriends, but if you do need to return anything, you are welcome to do so within 30 days of receiving your items. Just shoot us an email at hello@shopfurryfriends.co & we’ll gladly take care of you. Sorry, no exchanges, only refunds! 
Did you purchase from one of our retail partners? Please work with the retailer you purchased from for assistance, as their policies are different from ours. We do not accept exchanges or returns from our retail partners. Sorry!
REFUND POLICY:
Make sure we receive your item(s) back within 30 days to be eligible for a refund. Just a heads up, you are responsible for sending the item(s) back to us and will be charged a return & restocking fee.  Once we receive your item(s), it takes about 3-10 business days for the money to be credited to your account.
If your FurryFriends' items do not arrive in perfect condition, please reach out to hello@shopfurryfriends.co within 30 days so we can assist you!
CANCEL ORDER:
We're sorry to hear you want to cancel. Reach out as soon as possible, as we process orders in 1-2 business days & if your order has already entered the shipping process, we are unable to cancel it. You do still have the option to go through a refund (few!) or gift it to a friend (they’ll love it!). 
LARGE ORDER PURCHASE: 
Looking to purchase more than 12 units? Please reach out to us at hello@shopfurryfriends.co & we will place a special order just for you (discount included!).
SHIPPING:
We know you needed your FurryFriends item(s) yesterday, so we process orders in 1-2 business days. Depending on what shipping method you select, that is when you will receive your FurryFriends item(s). An email will be sent to you once your item(s) depart on their journey to you. Please allow 5-10 business days for your item(s) to arrive. If there is any confusion, concerns, and misunderstandings with your order please contact us at hello@shopfurryfriends.co with your order number and we can assist you in a timely manner for proper resolutions. 
INTERNATIONAL SHIPPING:
We currently only ship to USA, Mexico, Canada, Europe, Australia & New Zealand but we are looking at expanding! If you live in another country & would like to purchase FurryFriends product(s), please send us an email at hello@shopfurryfriends.co so we can place a special order for you.
All customs, duties, & taxes are your responsibility which are governed by the state & country you live in. A bill including these fees may be sent to you & FurryFriends does not cover these additional fees.We do not offer returns, exchanges or replacements for international orders.
TAXES:
Did you notice that sales tax charge on your receipt? This is governed by the state that you live in which is your responsibility to pay. Thanks for understanding!
OTHER QUESTIONS?
Please email us at hello@shopfurryfriends.co & we will gladly assist you. Our hours are Monday-Friday 8:00AM to 5:00 PM PST.